Help and Support Channels
A 1–hour Inquiry Reply Warranty
Each ticket you submit to our customer assistance Dept will be replied to in about 1 hour. The popular issues shall be responded to as quickly as possible. Yet, if the help question you have posted needs help from a licensed admin technician, we’ll send the ticket to him and will inform you about the postponement.
Professional Customer Help Service
Our customer help crew is going to be on shift for you 24x7x365 to to attend to all support request tickets that you send to us. We offer customer help for all the applications that are pre–configured on your hosting server. These include our custom produced Hosting Control Panel, the chosen Operating System and the server administration panel (with regards to the VPS type).
An Intuitive Help Section
A complete and routinely updated articles base is built into our custom–built Hosting Control Panel. It includes quick tips about how to execute all the primary website maintenance duties. The Help area presents comprehensive how–to articles and step–by–step video training. You can open the Help zone by pressing the Help or Video buttons in the right part of each Control Panel section.