1 hour ticket response
GrandGraphics’s team of techs is focused on providing quick answers to all your questions. We’ll review your client support ticket the second it has been delivered and will reply with a solution within maximum one hour after the technical support ticket submission. In fact, our average tech support ticket response time is 20 minutes.
A Top–Notch Help Desk Support Service
Our help desk staff members possess huge experience in the cloud web hosting world and are skilled enough to come up with a fast solution to your problem. If, however, the matter at hand is not within the competency of a tech support engineer, the client support ticket will be forwarded to a programmer or admin for further assistance.
An Intuitive Help Section
In the Hosting Control Panel you’ll find an intuitive Help Center section where you can find quick tips on how to use our web hosting services. You can get the answers to your questions in our F.A.Q. database, find more info in the web hosting account management articles or watch our step–by–step video tutorials.