Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
Each help request you send to us will be attended to within maximum 1 hour. If your trouble ticket or email needs further assistance from a system administrator, we’ll without delay forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Managed Services package, all of the tasks included there will be carried out at a time of your preference.
An Excellent Customer Care Service
- We’ll be online for you 24–7 to reply to any queries that you may have connected with our Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require support with server admin procedures, you can resort to our Managed Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services.
An Intuitive Help Section
We have provided our Hosting Control Panel with an extensive knowledge base, which includes comprehensive explanations of all its features and functions. Plus, we have filmed in–depth video tutorials that will further instruct you how to perform a specific operation or troubleshoot a typically experienced problem. All the educational articles and the tutorial videos are readily accessible from every section of the Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.