24/7 Customer Support in Cloud Web Hosting
We provide you with 24/7 customer, billing and technical support for all of our cloud web hosting. Even if you are not our customer yet and you have some questions, we will give you a hand promptly and provide you with the needed info, to give you a choice to make the best decision when you acquire a new web hosting account. We're available any time, including holidays and weekends, and we offer numerous means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have multiple telephone numbers worldwide, so that you can call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for days to receive support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive prompt assistance, in particular when your site is not running as it should be for whatever reason. All of our semi-dedicated servers include 24/7 customer and tech support, consequently in case anything happens, you are able to use several methods to contact us - telephone line with multiple local numbers around the world, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general matters, which means that if you do not have an account yet, for example, you'll be able to receive additional info about our solutions, or we can assist you with less complicated technical issues. The next two options are for solely tech problems or anything that is more time-consuming considering that it is much easier track the conversation between you and our technical support crew. The guaranteed maximum reply time for them is only an hour, the actual one - 15-20 min, therefore you won't have to wait for a whole day so as to receive support as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you won't ever have to wait for more than an hour so as to get assistance for any type of difficulty that you may encounter with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets that you open from your billing Control Panel or e-mail messages which you send to our technical support crew. We have local phone numbers in a couple of countries worldwide and a live chat service where we will assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different methods of communication, so no matter what your question or problem is, there will always be somebody to help you out right away. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will benefit from quick support when you purchase a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a ticket through your billing account or you send an email message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option in case the matter in question needs a longer period of time to be resolved or in case it needs to be forwarded to our administrators, because it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.