You will find a lot of cloud web hosting companies available, but many of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will have via this channel of communication may vary depending on the service provider - several of them offer dedicated phone support, others offer general and customer support only as some matters are more time-consuming and it is much easier to be resolved via a support ticket, particularly if the issue needs to be escalated. Still, it is good to find that you can contact your hosting supplier since there're lots of small matters which can be managed efficiently and in a timely manner through a call, not mentioning that you will be able to get more details about the services even before you become a customer.

Phone Support in Cloud Web Hosting

If you decide to purchase one of our cloud web hosting, you will be able to connect with our support team over the phone for 14 hours per day. We will help you select the best package for your sites since we believe that it is better to discuss such matters with a live person. In case you already own an account, we're able to assist you with all sales/billing questions as well as general matters, even with some tech situations which do not need a long time or escalation to an administrator because it is more appropriate to open a ticket for time-consuming problems so as to have the entire correspondence in a single place. We now have telephone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we offer feature live phone support for fourteen hours daily. If you are not sure which plan is suitable for your web sites, you'd like to find out more about the package's specs or you need any other type of info on our services, you'll be able to call any of the local phone numbers which we have in the United States, the UK and Australia and our customer support representatives will help you. If you currently have an account, you can contact us about general and sales matters, although we are usually able to assist with a variety of technical issues as well. For strictly technical troubles you'll need to take advantage of our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option in case the trouble needs longer time to be dealt with or it needs to be escalated to our sysadmins.