If you ever experience a problem with your site and are unable to rectify it on your own, ask the hosting provider’s customer support team to assist you to bring the site back online. A fast solution would be the most optimal scenario, but lots of companies answer within 24 hours and even more, particularly if you are working with a reseller. Even if your problem can be sorted out without much effort, your website may not function correctly or may not be reachable whatsoever for a long interval, so you may lose prospective clients as it is quite unlikely that anybody will be dying to revisit a site that’s inoperational. This is why, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed manner. If an application update doesn’t go smoothly or if you erase something accidentally, for example, the site should be fixed promptly in order to avoid elongated downtime.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting feature a 1-hour reply time guarantee, so no matter what inquiry or problem you might have, we’ll always be there to lend a hand. As a matter of fact, it rarely takes more than 30 minutes to get an issue fixed or a question answered, and this is valid for both technical and sales matters. Our help desk support staff representatives will be at your service 24/7, even on public holidays and weekends, which suggests that you will obtain immediate support whenever you need it. We are aware of just how valuable time can be, so by the time we reply to your email or trouble ticket, we’ll have explored the matter and, if we haven’t figured out a solution, we will give you more info on what you have to do on your end – if the case requires this. With our support service, you can be certain that there will be someone to assist you right away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a trouble ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will receive a response within no more than one hour. You can touch base with us at any time in regards to billing, technical or general matters and considering that we are on duty day and night, you will invariably receive support in a timely fashion. Based on the particular issue or question, we’ll give you more details, sort out the problem if it has been caused by something within our reach or inform you what actions to take in case you need to alter a certain setting for a web-based app that we do not have access to. You can forget about waiting around for an entire day for every answer. Actually, in most cases we respond to tickets and emails within 20 to 25 minutes max.