A live chat is one of the channels of communication supplied by some hosting providers as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or tech support. This method of communication is faster as compared to a support ticket and it makes it less likely to misspell or misunderstand something compared to a phone call with a representative. What's more, if the problem that you experience needs some time to be investigated and taken care of, you are able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can use a live chat support service without spending a dime provided that you have world wide web access even when your hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

As part of the support services that we offer for all of our cloud web hosting, you can find live chat support that is online each and every day, even on holidays. You will be able to get in touch with us regardless of whether you already have an account or not, because we will support you with almost anything, ranging from supplying you with general information about our solutions if you are not a customer yet and you're considering to purchase one of the plans, to helping you with creating an e-mail account in an email client. A part of the problems are more complicated and time-consuming, and you'll need to employ the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with our semi-dedicated servers, you will be able to find the answers for any questions you may have or have numerous issues resolved right away. The chat service is accessible each and every day, so you can contact an agent even on weekends and holidays. In the event that you are not sure which plan would be better for your websites or if our leading-edge cloud hosting platform matches some system requirements, you may come on our live chat prior to purchasing anything. If you're an existing customer, you'll be able to get more info about account settings, billing issues along with a variety of common tech problems you may experience, let's say when you can't install an email account in a client on your personal computer. Our live chat will save you considerable time regardless where you are or when you get in touch with us.