There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. This is the least complicated method of correspondence for different reasons. If no tech support staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy & paste large pieces of information without having to worry about printing mistakes, and if a certain issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they’re usually separate from the web hosting platform, so if you have to provide info or to adhere to directions, you’ll need to use at least two different accounts and this number can rise if you would like to manage a couple of domains. Additionally, a lot of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing your files or fine-tuning different account settings. The ticketing system is being monitored 24x7 by our client support team members and the response time is maximum one hour, but it rarely takes more than 20 minutes to receive support. Unlike other web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request info in regard to any billing or technical issue. Plus, you can see a variety of help articles, which will help you fix the commonest complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you want to get in touch with our client service staff representatives, you’ll be able to open a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform like you’ll have to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will allow you to send a new ticket without any effort and to look through older tickets using an intelligent search filter. Besides, you’ll be able to check the applicable knowledgebase articles that our system will present to you in accordance with the category that you choose for your new ticket. You can do all of the abovementioned things without logging out of your Hepsia Control Panel at any moment, so if you run into any challenge or have a question, you can contact our support engineers and solve the particular problem in no more than 1 hour using a single platform.