Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing your files or fine-tuning different account settings. The ticketing system is being monitored 24x7 by our client support team members and the response time is maximum one hour, but it rarely takes more than 20 minutes to receive support. Unlike other web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request info in regard to any billing or technical issue. Plus, you can see a variety of help articles, which will help you fix the commonest complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you want to get in touch with our client service staff representatives, you’ll be able to open a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform like you’ll have to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will allow you to send a new ticket without any effort and to look through older tickets using an intelligent search filter. Besides, you’ll be able to check the applicable knowledgebase articles that our system will present to you in accordance with the category that you choose for your new ticket. You can do all of the abovementioned things without logging out of your Hepsia Control Panel at any moment, so if you run into any challenge or have a question, you can contact our support engineers and solve the particular problem in no more than 1 hour using a single platform.